Δωρεάν μεταφορικά με αγορές άνω των 50€
Δωρεάν μεταφορικά με αγορές άνω των 50€
Δωρεάν μεταφορικά με αγορές άνω των 50€
Δωρεάν μεταφορικά με αγορές άνω των 50€
Δωρεάν μεταφορικά με αγορές άνω των 50€
Δωρεάν μεταφορικά με αγορές άνω των 50€
Delivery of products is carried out by easymail company in Greece and the charges shall apply as follows:
In the Attica Prefecture, within 1-2 working days, transportation costs are €2,5 for packages up to 2 kilos. For every additional kilo, the charge shall be €0,80 per kilo
In Greek landing destinations, within 2-3 working days, transportation costs are €4.80 for packages up to 2 kilos. For every additional kilo, the charge shall be 1€ per kilo
In Greek Island destinations, within 2-3 working days, transportation costs are €4.80 for packages up to 2 kilos. For every additional kilo, the charge shall be 1,20€ per kilo
*Prices do not include VAT 24%
Cash on Delivery (Greece)
For “Cash on Delivery” a charge of 1,60€ shall apply for all packages regardless of the destination within the country.
*Prices do not include VAT 24%
Product delivery outside Greece is carried out by UPS Company and the charges shall apply as follows:
In Europe, delivery time is 3-5 working days and transportation costs are according to UPS live shipping rates.
In the rest of the world, delivery time is 5-7 working days and transportation costs are according to UPS live shipping rates.
You have the right to return your order in whole or in part within a time-limit of 7 working days from the received date, without any obligation to inform us of the reason. In this case you shall solely bear the immediate cost of product return. In case the reason for product return is due to the company’s error, we undertake to cover the cost.
In order to perform your withdrawal right, you need to send us an email at sales@lumen-art.gr mentioning the order date and number. You should return the product in the perfect condition in which you received it, that is without breaking the package seal and by confirming that the special product signs have not been removed. In addition, together with the submission of the withdrawal email, you shall include the payment receipt. Return shall be accepted solely upon approval on behalf of the company.
In case of a product return, and depending on both the selected payment method and the way of return, payment refund shall be concluded within 8 days from the product received date. If the reason for a product return lies with a company’s error, TRAPEZE undertakes to redeliver at the specified shipping address at the company’s own expense. If customers wish to return an order where it is not the company’s fault, then they shall bear the relevant shipping cost. When you send us a product back, our company will receive it within 2-3 working days, for returns within Greece via EASYMAIL couriers, or within 5-6 working days, for returns outside Greece via UPS couriers. In case you choose another courier service we cannot guarantee any delivery times regarding the products you return us. When we receive the returned product, we will process your request and notify you via e-mail in approximately 5-6 working days. In an attempt to provide the best possible customer service, TRAPEZE enables you to submit any complaint at sales@lumen-art.gr
TRAPEZE cannot provide replacement service. In case consumers wish to change any product, they need to return it to the company and make a new order. If the reason for product return is due to a company’s error, then the company shall bear the relevant return cost. (Options for return: a) account credit b) payment refund.
As a necessary condition, the product shall be in its initial package and in the same perfect condition in which it was received, together with the relevant payment receipt and including the it’s special signs (tags).
When returning an item, you need to fill in and send us an email at sales@lumen-art.gr mentioning the order date and number within the exclusive time-limit of seven (7) days.
Note:
For hygiene reasons, our company shall not accept return of certain items such as swimming suits, leggings, leotards, tights and earrings.
All products returned to the TRAPEZE storage room undergo meticulous quality control.
For your own convenience, it is recommended to carefully check your order upon delivery and the product’s intact package and condition, so as to detect any apparent faults. In case a fault is detected in a returned product during quality control, the company will contact the customer in order to resolve the issue.
In case you wish to return any purchased products you need to send them to the following address:
TRAPEZE has taken all necessary precautions in order to guarantee the best possible security for your data. The website www.emkdesigns.com uses the SSL protocol to secure online business transactions. In this way, all personal information like credit card data, name, addresses, is encrypted so that it may not be read or changed while transferred on the Internet. TRAPEZEs’ certificate has been authorized by Thawte, a trusted solution for online security.
SSL protocol (Secure Sockets Layer) is now a global Internet standard for website certification and data encryption between Internet users and web servers. An SSL encrypted communication requires all information interchanged between a customer and a server to be encrypted by the sender’s software and to be decoded by the recipient’s software; in this way, personal data are protected while transferred via the Internet. Furthermore, all information sent via SSL protocol is protected by a mechanism that automatically verifies if such data have been changed while transferred.
Bank Transfer Payment: We will process your order as soon as we receive your bank transfer payment receipt (via e-mail). If payment hasn’t cleared, or we haven’t received payment, within 12 calendar days from the date of order, your order will be cancelled.
Average processing time for Bank Transfer payment:
• Transfer through online banking > 2 business days
• Transfer through your local bank branch > 3 to 4 business days
For more information regarding Delivery Times, click here.
To learn more about your payment status, contact us.
Credit Card Payment Security
www.trapeze.design has undertaken all necessary measures for transactions’ security. Online credit card payment is not processed directly via our website but through the secured server of VivaWallet or Stripe and the SSL protocol (Secure Sockets Layer, 128 bits key range). This means that any effort to intercept credit card data is impossible as the decoding of data moving using the SSL protocol is completely secured.
We do not store credit card information, and therefore we do not undertake any relevant direct, indirect, physical or otherwise liability for any results that may arise from the misuse thereof and caused by negligence or omission of the customer.
Terms and Conditions
Before entering and browsing our online store, we invite you to consult the following terms and conditions which apply specifically to the use of this store; navigation and use of the website implies your explicit and unconditional consent.
www.trapeze.design reserves the right to change original product prices, according to the official company list, at any point in time without prior notice to customers.
www.trapeze.design reserves the right to change discount rates on the original product price throughout the year and at any time without prior notice to customers.
www.trapeze.design reserves the right to defer or not execute an order due to lack of stock or for any reasons related to technology or company issues.
www.trapeze.design welcomes evaluation of products and services. We believe that evaluations’ publication is essential as a guide for new customers; however, the company unilaterally reserves the right not to publish malicious or biased evaluations as well as unfounded criticism.
www.trapeze.design is not responsible for any mistakes in the availability of products shown at the website resulting from inventory information system failure.
Order Status
Your orders are processed by the easymail company in Greece and UPS worldwide. When the process of your order is completed you receive an email with a tracking code, which you can use to check your order status online:
Privacy Policy
Privacy policy directives protect any information that the user / customer gives to this website. The objective is the protection of your personal data in accordance with the European Directive on Privacy and Electronic Communications (EU EC Directive), Regulations 2003 & EU E-Privacy Directive (Cookie Law 2013)
All credit card transactions are handled via the VivaWallet or Stripe secure environment and the only information received by our company is strictly associated with the success or failure of your payment.
Please be advised that under Greek Law N.2472/97 we retain your personal information in our files which you can of course access according to the law. Therefore, and with total respect to the Data Protection Authorities, the company www.trapeze.design , limits its information access only for the service of its customers.
Details
1. What do we collect?
Names, Contact Addresses, Emails, Postal Codes
2. What do we do with this information?
We use them exclusively for the process of your orders and to improve the level of our services. We also use them, and only after your consent, to forward emails and newsletters with our products and offers.
3. What about your safety?
www.trapeze.design is committed to follow the latest security policies regarding content protection. However, you can ask for an immediate delete of past personal data at any point in time.