TRAPEZE cannot provide replacement service. In case consumers wish to change any product, they need to return it to the company and make a new order. If the reason for product return is due to a company’s error, then the company shall bear the relevant return cost. (Options for return: a) account credit b) payment refund.

DETAILED GUIDE ON PRODUCT RETURNS
As a necessary condition, the product shall be in its initial package and in the same perfect condition in which it was received, together with the relevant payment receipt and including the it’s special signs (tags).

When returning an item, you need to fill in and send us an email at sales@lumen-art.gr mentioning the order date and number within the exclusive time-limit of seven (7) days.

Note:

For hygiene reasons, our company shall not accept return of certain items such as swimming suits, leggings, leotards, tights and earrings.

All products returned to the TRAPEZE storage room undergo meticulous quality control.

For your own convenience, it is recommended to carefully check your order upon delivery and the product’s intact package and condition, so as to detect any apparent faults. In case a fault is detected in a returned product during quality control, the company will contact the customer in order to resolve the issue.

In case you wish to return any purchased products you need to send them to the following address:

LOUMEN IKE, 267 Klesthenous, Pallini, 15344 Attiki, Greece, Tel .: 210 8103463, E-mail: admin@lumen-art.gr

TRAPEZE has taken all necessary precautions in order to guarantee the best possible security for your data. The website www.trapeze.design uses the SSL protocol to secure online business transactions. In this way, all personal information like credit card data, name, addresses, is encrypted so that it may not be read or changed while transferred on the Internet. TRAPEZEs’ certificate has been authorized by Thawte, a trusted solution for online security.

SSL protocol (Secure Sockets Layer) is now a global Internet standard for website certification and data encryption between Internet users and web servers. An SSL encrypted communication requires all information interchanged between a customer and a server to be encrypted by the sender’s software and to be decoded by the recipient’s software; in this way, personal data are protected while transferred via the Internet. Furthermore, all information sent via SSL protocol is protected by a mechanism that automatically verifies if such data have been changed while transferred.